1. How do I request a return or exchange?
Email contactus@bulkmart.ca with your order number in the subject line. Include the product details, reason for your request, and supporting photos if applicable. Our team will review your request and provide further instructions.
2. What is BulkMart's return policy?
Eligible regularly stocked, non-consumable products may be returned within 6 days of receipt, provided they are unused, in their original packaging, and in resalable condition. All returns require approval and are subject to applicable conditions.
3. Can I return food or consumable products?
No. Food, consumables, frozen and refrigerated products are generally final sale and cannot be returned or exchanged.
4. Can I exchange an item?
Eligible products purchased in-store or ordered online for pickup may qualify for an exchange. Shipped items cannot be directly exchanged. An approved return may be arranged, after which you can place a new order.
5. Are there any restocking fees?
Yes. Applicable restocking fees are deducted from approved refunds and may vary depending on the product, order type, destination, and return conditions. Please review our Return / Refund Policy for details.
6. Can I return an item purchased on sale?
Sale and final-sale items are generally non-refundable. Only eligible regularly priced products may qualify for returns, subject to the applicable policy.
7. What if my order arrives damaged or contains missing items?
Contact contactus@bulkmart.ca within 1 business day of receiving your shipment. Include your order number, a description of the issue, and clear photos where applicable.
For local deliveries, please inspect your items before signing the delivery confirmation.
8. Can I return an item that was shipped to me?
Eligible non-food products may qualify for an approved return. Products must be in their original condition. Return shipping costs and applicable restocking fees are the customer's responsibility.
9. Are original shipping charges refundable?
No. Original shipping charges are non-refundable. Customers are also responsible for applicable return shipping costs unless otherwise confirmed by BulkMart.
10. How will I receive my refund?
Once your return is received, inspected, and approved, the eligible refund will generally be issued to your original payment method, after applicable deductions.
11. How long does it take to receive my refund?
After BulkMart processes an approved refund, the time required for the funds to appear depends on your bank or payment provider. If your refund has not appeared, please contact your financial institution or email our customer service team.
12. Can I return special-order or custom products?
Special-order, custom-order, and certain bulk-order products are generally non-returnable. Contact our customer service team to confirm whether your item qualifies for an exception.
13. What happens if my shipment is returned by the carrier?
If a shipment is returned after unsuccessful delivery attempts, applicable outbound and return shipping charges, processing fees, and restocking fees may be deducted from the refund. The original order will not be reshipped.
14. Where can I find the complete return policy?
Please review our Return / Refund Policy for complete eligibility requirements, exclusions, fees, and conditions.
For additional assistance, visit our Help Center or email contactus@bulkmart.ca.