Bulk Mart Support

FAQ Categories

To register for an account, click the Register button located in the top right side of our homepage.

Registration is not mandatory to complete checkout. By registering you receive the following benefits:

  • Access special sections of the site, such as the My Account section, where you can track current orders, view previous orders, add items to a "Wish List", and update your billing and shipping information.


All of the information we receive from you in the registration process is transmitted over and stored on a secure server. You can only access your information after logging in with the unique e-mail and password combination you created during registration.

You can visit the Password Reset page to have an email sent to you to reset your password.

The My Account section of Bulk Mart can be used for a variety of things: changing your user information, checking a current order's status, and viewing past orders. To access the My Account section, while either shopping or viewing the main page, click on My Account at the top of the screen. In order to use the My Account feature you must be a registered user.

In order to change your user information, you must first be logged into your registered account. Once you are logged in, click on My Account. You can add, edit, or view your shipping and billing addresses by clicking the respective links. You can also check current order status, view previous orders, or review items.

We are open to public. Both individuals and businesses alike may purchase from our website and store. 

We sell to anyone looking for Restaurant Supplies, Foodservice Supplies, Bakery Supplies, Janitorial Cleaning Supplies, Hotel & Motel Supplies, Healthcare and Medical Clinic Supplies, Warehouse & Shipping Supplies, Facility & Grounds Maintenance Supplies, Food Processing, Safety Supplies, Property Management Supplies, Seniors Care Facility Supplies, Retirement Home and Residential Care, Shop Supplies, Disposable Eco Friendly Biodegradable and Compostable Food Packaging and Green Cleaning Products.! 

We offer sales and coupon codes on specific items to offer further discounts to our already low prices. You can find these on our Facebook page, blog, and e-mailers. Coupon codes have an expiration date, and we recommend purchasing the item(s) as soon as possible. We only honor coupons and discount prices while they are valid.


Our website pricing is regularly updated to ensure accurate, real-time pricing. Prices and discount codes advertised on sources other than our website such as search engines, coupon code websites, and shopping sites may not reflect the current, accurate price or valid coupon code.

Because we carry thousands of items on our site and are adding and updating products regularly, we are unable to keep a paper catalog current.

Our website contains real-time information on all of our products, and our Content staff works diligently to keep the entire inventory up-to-date online. 

If you have any questions about products offered on our site, feel free to contact our Customer Solutions team for help!

Both individuals and businesses alike may purchase from our site.

We sell to anyone looking for Restaurant Supplies, Foodservice Supplies, Bakery Supplies, Janitorial Cleaning Supplies, Hotel & Motel Supplies, Healthcare and Medical Clinic Supplies, Warehouse & Shipping Supplies, Facility & Grounds Maintenance Supplies, Food Processing, Safety Supplies, Property Management Supplies, Seniors Care Facility Supplies, Retirement Home and Residential Care, Shop Supplies, Disposable Eco Friendly Biodegradable and Compostable Food Packaging and Green Cleaning Products.! 

After locating the items you're interested in on our site, add the item to your shopping cart by clicking the “Add to Cart” button. 

While shopping, you can view your cart at any time by clicking the “Cart” button located at the top right corner of the screen.

There are a few easy ways to locate items on our website! You can search for items using the Search Bar located at the top of the home page.

Products are searchable by our item number, manufacturer model number, title, keyword. 

If you're looking for a more general item or to browse our website, you can browse using Product Categories and narrow down the search results using filters. 

If you have any questions about finding items on our website, feel free to contact our Customer Solutions team.

To enter your cart page, click on the "Cart" button located at the top, right-hand corner of our website.

You will also have the opportunity to access your cart each time an item is added to it via the item's page.

A link to unsubscribe is located at the bottom of every email. Additionally, logged in users can manage email preferences from their account.

To update the quantity of an item already in your cart, use the + and - sign to the right of the product title to increase or decrease the quantity on the product’s line.

You must click Update Shopping Cart, located under  product quantity, to ensure the changes are saved.

If you would like to delete an item from cart, you can change the quantity to 0 and click Update Shopping Cart or click on the X all the way to the left of the product’s line.

If you have a large list of products to order –whether it is for an opening order, a season start up, or products that you can’t find—we can look into providing a formal quote for you. 

You can Request a Quote and one of our Quotes Consultants will reach out to you via email to discuss your request.

To do so, register on our website, add all of the items you wish to purchase to your shopping cart, visit REQUEST A QUOTE page and fill up the RFQ Form

Please note, all items on our website have real-time, wholesale pricing which is subject to change after your quote is created.

Learn about great deals, seasonal promotions, new products, and get Coupon Codes for special discounts. 

After adding the products in the cart, Proceed to checkout. On the Information page you will provide your email address. Under the email bar you can "click" the section "Keep me up to date on news and offers".

Once your order is placed, we cannot guarantee that it can be canceled. If you wish to cancel your order, please contact us as soon as possible. 

Once the order status shows as "Fulfilled", the order cannot be cancelled.

Once your order is placed, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible.

Once the order status shows as "Fulfilled", the order cannot be modified or cancelled.

If you are a registered user, log into your account and go to the "Order History" section to check the status of your order. 

If the status is "Unfulfilled", it means your order has not been processed yet.

If the status shows "Fulfilled" , you will be able to see the tracking number. By clicking on the number you can track your order.


Please contact customer service if you are not able to track the order.

You will be e-mailed a copy of your invoice once your order is placed and after the order ships from our warehouse. 

To obtain another copy, please open your order confirmation email and click on the link "Download your PDF receipt".

If you are not able to download, please contact a Customer Solutions Specialist to request a copy via email.

In stock items usually ship within 1-2 business days.

For orders that are shipping Ground via our carrier partner, Contact customer service to ask what the typical transit time to your location is.

For orders that will ship via common carrier, the transit times are the same with a 1 to 2 day variance possible.

Our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.

In-stock items generally ship in 1-2 business days. If you have a time constraint on your order, please feel free to contact us before placing the order and we’ll be happy to check availability for you.

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. 

They will work with you to reship the correct item or offer a refund.

We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item. 

If you did pickup from one of the warehouses, contact customer service and they will arrange an exchange or return of the item.

There is no minimum order requirement to purchase from our site or store. We accept all orders large and small!

Great care is taken when packing your order, but on rare occasions an item may have been missed. 

***Please read carefully!***

If any part of your order is missing, please contact us within 1 business day of receiving your order so we can find a solution for you!

If you did not contact us within 1 business day we CANNOT guarantee any compensation or replacement of the missing items.

While we do our best to avoid this, part of a shipment can occasionally go missing during transit and we must go to the carrier company to start a trace for the missing items or receive reimbursement if the items are ultimately deemed lost. In that case, we will update you about that.

To ensure our customers’ safety online, all orders go through security checks before we start processing them.

If additional information is needed to help ensure the order’s validity, we will reach out via email.

To save you the hassle of handling multiple shipments, we will make every attempt to ship your order in one shipment. 

If multiple shipments of your order are required, we will send you tracking information for each separate shipment to help track your order.

If you want part of your order sent with expedited shipping and the other part sent using standard ground shipping, please place two separate orders.

Yes, you can pay for your order with Apple Pay as long as our site is accessed from a compatible device which includes iPhones -6.0 + with iOS 10+ and Macs. To place your order with Apple Pay, click on the Checkout with Apple Pay button at the bottom of the Shopping Cart page. This will take you through the checkout to place your order using this payment method.

Yes. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order.

Yes, we accept only Bulk Orders via phone or email. If you qualify for a bulk order or any other discount, the draft invoice will be sent to you by email. 

You can complete the purchase by Bank Transfer, E-Transfer, or check (only qualified instore purchases). 

If you wish to pay (the order for which the discounted price was quoted to you) with credit card, the 3% processing fee will be added to the invoice.

All pricing is listed in Canadian dollars (CAD) on our website.

Here at Bulk Mart, it is our top priority to ensure your personal information is secure! 

To do this we employ the best security available on the net for transmitting your personal information: SSL. SSL safeguards your information and guarantees your privacy while ordering through our site. 

You can see SSL is being employed by the lock icon at the top left of your screen and the 'https' in the address bar, as opposed to the 'http' that is normally there.

We accept all major Credit Card payments, MasterCard, Visa (Debit & Credit card), Amex, Google pay and Apple pay. 

E-Transfer, wire transfer, bank transfers are also acceptable for large sums. For Bulk & Large orders with total of over $5000, Bank Transfer is the payment option. Please contact customer service for further inquiries. 

Check option is available for qualifying instore customers.

To place an order, add the items you wish to purchase to your shopping cart. On the cart page, just below the proceed to checkout, you will find our Shipping Calculator as "Calculate Shipping and Tax". 

Be sure to correctly enter your postal code, and then click "Get a Quote" This will provide shipping costs for the items in your cart. 

Continue with checkout by selecting "Proceed to Our Secure Checkout".

When this occurs, we first recommend clearing your cookies and cache for ALL history. If this does not help, we recommend using a new and/or updated browser (such as Google Chrome or Firefox).

This can happen when the cart page is open on too many separate tabs or browser windows. The site is not able to recognize which items you would like to proceed with through checkout. 

We recommend closing any extra tabs or browsers with an open cart page before moving forward with the checkout process.

This pop up window will appear if our address verification system does not immediately recognize the address provided. 

To proceed, simply enter your address or select the suggested address provided.

We may contact you by email or call to confirm your address, if the address is correct you can reply “I wish to continue with the address I entered.”

Due to the high volume of orders we process daily, we are unable to use our customers' shipping account numbers.

If you are registered with us and have multiple shipping addresses saved to your account, 

Simply proceed through our secure checkout and select your shipping address. From there, you are able to check all addresses, select specific addresses, or add new address.

Please also note that we are not able to split up an order to ship to multiple addresses.

If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and can ask for this option before checkout. With heavy bulk orders, the tail gate truck should have an access to your location.

 If delivery is unable to be completed because a liftgate was not asked, a redelivery fee may apply in addition to a liftgate fee. In these situations, we will contact you via email regarding the appropriate fees.


Some heavy bulk orders with pallet loads will require a truck-level loading dock. If you do not have one or have questions, contact our Customer Solutions Team.

We are not shipping to international addresses at this time.

We are not shipping to USA at this time.

Yes, additional fees may apply if you are shipping to a limited access location, such as a university, prison, military base, or country club.

Yes, we ship to PO boxes. Mostly carriers require a street address to complete delivery of your order. 

If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to us.

We know you want your products delivered in perfect condition as fast as possible, so we invest in distribution in an effort to be the fastest, most reliable shipper in the industry. 

Whether you're buying for a large franchise, a small business, or your own personal needs, there are a couple of great ways to save money on shipping and take advantage of our excellent service and transit times!

Think ahead and order more - At Bulk Mart, the more you order the more you can save on shipping. If you're ready to place an order and it's only for a few items, try to think ahead and see if there's something more you can add to your cart.

Note that once your order gets large enough, which is when you really begin to see significant savings. Once you reach that point, you will notice a small jump, but you can then add large quantities of products with minimum effect on shipping and your per item shipping costs could actually go down.


We hope that these tips help you save on shipping with Bulk Mart and if you have any additional questions, please feel free to contact one of our friendly customer service specialists!

If any part of your order is damaged or missing, please contact one of our Customer Solutions Specialists within 1 business day of receiving your order so we can find a solution for you.


If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

  • Contact us within 1 business day
  • Keep the damaged packing materials for inspection
  • Take pictures of the damaged items and packaging

Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. 

In the case of damage we must go to the carrier company to receive reimbursement for these damages. 

If part or all of your shipment is damaged and you did not note this in any way while receiving the order, we CANNOT guarantee any compensation for damages. 

Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.

Our shipping rates are already better and compatible with the market. As we offer the lowest possible price of the items instead of adding the shipping cost into the product cost and offering free delivery or flat rate on that.

Please contact our customer service specialists, they will work with you to come to a perfect saving solution of FREE shipping. For this,

  • You should have a registered account with us. 'Click here' to register.
  • If you address comes in the local delivery area,
  • You need your order at least once a week
  • Order value is more than $1000
  • Offloading facility has a dock level door, drive in door or a walk in door with no stairs
  • It does not require a lift gate truck

If you are looking for shipping of REGULAR & CONSISTANT supplies for your restaurant, hotel, bakery, any other business or groceries at wholesale price for your home, our sales team is here to help you. The best and economic shipping option will be given you.

Please contact our customer service specialists, they will work with you to come to a perfect saving solution of DISCOUNTED shipping

  • You should have a registered account with us. 'Click here' to register.
  • You need your order at least once a month
  • Order value is more than $1000
  • Offloading facility has a dock level door, drive in door or a walk in door with no stairs
  • The order is or more than a pallet
  • Let us know if it requires a lift gate truck
  • Due to carrier limitations and other factors, items such as perishable food and frozen items cannot be shipped to certain locations in or outside of Ontario. 
  • In that case it will be delivered by our own trucks where possible. Please contact customer service for further details.
  • Due to safety restrictions, items that contain regulated or hazardous materials cannot be shipped by air (Express); these items will be shipped via ground service if its possible.
  • Regulated materials are usually aerosol products in pressurized spray cans or products that contain flammable, volatile or corrosive chemicals.

If your order has multiple items, they are big, bulky or heavy that they cannot fit in ONE box, as there is a maximum weight and dimension limit per box, they may be shipped from different warehouses and arrive in different boxes. 

Each package will have its own tracking number but we do not charge extra for split shipments unless the item is subject to alternate shipping rate.

You can do so, If your order is shipping to an address other than the billing address associated with your credit card, we may contact you to list the alternate address with your credit card company. To prevent fraudulent use of your card, your order won’t be processed until your payment is confirmed.


To list the alternate address with your credit card company, call the 800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address with your financial institution before you submit your order that is shipping to an alternate address helps us process your order quickly and more confidently.

Yes, We do blind shipping for our business customers, resellers and distributers. 

(Blind shipping is a type of dropshipping method that ships orders directly from the manufacturer to the customer while keeping the name and identity of your supplier anonymous. This way, the customer assumes that it came directly from you.)

We at Bulk Mart fully understand the healthy customer-buyer relationship and how important and valuable is your customer to you. 

Our sales team is here to help you with the best suited and customized option for you. Ask customer service for more details.

To determine the cost of shipping for your order, follow these steps:


  • Add the items to your cart and Go To Cart Page
  • Press Estimate Shipping And Tax 
  • Choose your province and enter your postal code
  • Get a Quote
  • Select your delivery method and Proceed to Checkout.

Your shipping cost will display based on your location, weight of the items and the delivery method you choose. 

For any unavailable item, the shipping will be refunded on pro rata basis. We at Bulk Mart will be more than happy to make your day better.

In stock items usually ship within 1-2 business days.

You can check the estimated shipping time-frame for your order or items in following ways:


  • Please contact customer service to take an idea of the delivery time frame.
  • During Checkout You can mention the date you would like to receive your items. Our team will try to send the items by that date.
  • Following purchase Track Orders in your account.
  • For orders that are shipping Ground, Contact customer service to ask what the typical transit time to your location.
  • For orders that will ship via common carrier, the transit times are the same with a 1 to 2 day variance possible.

To fulfill your needs for heavy loads or last minute requirements please contact our customer service team. Ask for your quantity discount and more economic shipping options available. We at Bulk Mart will be more than happy to make your day better.


For heavy loads If you want the pallet option for delivery, please inform if you have the dock receiving facility available if not the tail gate truck should be able to have an access to your location.

All orders are processed with in 24 hours of placing the order. This time includes only the working business days and excludes any statutory holidays and Sundays.

We ship all across Canada. All Provinces and Territories are included. We ship to PO box addresses. 

Shipping is through our carrier partners. FedEx, Purolator, UPS, Canada Post and Canpar depending on the best possible service provided in your area. 

Bulk Mart delivers in the local area of Toronto, Mississauga, Hamilton Ontario Canada in its own trucks through Local Delivery Service.

There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. 

If your order shows as delivered but never arrived, please contact us within 1 day of the listed delivery date. 

Once notified, we will take appropriate measures to locate your shipment. 

Please note dock checks with the carrier may take 3-5 business days to complete and traces with ground carriers may take 1-3 business days. If your shipment is located, we will continue with delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

You are responsible for checking the internal temperatures of refrigerated and frozen products immediately upon delivery to ensure they are received at food-safe temperatures according to the Canadian Food Inspection Agency (CFIA) guidelines.

Please contact us within 1 day of your shipment’s original ETA if you have any concerns about the temperature or conditions of your shipment. 

If you do not contact us in this time, there is NO refund for the item or shipping on the order.


Once the shipment is received you are responsible for storing or handling the items properly to maintain food safety.

Due to the strict time-frame we have to deliver refrigerated and frozen food items to you in acceptable condition. 

If an item is damaged or missing, please contact us within 1 day of your shipment’s original ETA so we can find a solution for you. We may request pictures of the damage.

If you do not contact us in this time, there is NO refund for the item or shipping on the order.

You are responsible for checking the internal temperatures of refrigerated and frozen products immediately upon delivery to ensure they are received at food-safe temperatures according to the Canadian Food Inspection Agency (CFIA) guidelines.


Once the shipment is received you are responsible for storing or handling the items properly to maintain food safety.

A liftgate is a motorized platform attached to the back of the truck that will physically lower your order to the ground so that you can take it inside your business or home. 

The truck driver will place your order on the ground using the liftgate and you are responsible for bringing it inside.

Common carrier shipping is necessary when an order is too large or heavy to be delivered ground by our carrier partners. These items will be delivered to your location by a trailer. 

Standard common carrier delivery is curbside and does not include unloading the merchandise or delivering it inside your location. 

You are responsible for unloading the items from the back of the truck and bringing the shipment inside your establishment. 

If you are not able to do this yourself, please consider adding a Lift Gate service to your order.

We have multiple warehouses to serve you across Canada. From where we ship stocked items directly to your Doorstep.

Our Mississauga Ontario location is open for instore shopping for business and public alike. 

Yes, You are welcome to place the order online and pickup instore.

Yes, You can place the order online for instore pickup.

During checkout select the "Pickup" option and place the order. 

Yes, 

On the cart page you can mention your favorable time that you are available at or any special instructions about shipping in the "Special instructions for Store" section while placing the order.

You can call and schedule the pickup time. Contact with our customer service team, they will work with you to schedule you for that time.

No, there is no processing fee for pickup orders.

Its totally "Free", so that you can save on time and money.

Yes, 

On the cart page you can mention your favorable time that you are available at in the "Special instructions for Store" section while placing the order.

You can call and schedule the pickup time. Contact with our customer service team, they will work with you to schedule you for that time.

Store pickup location is mentioned on the website. The pickup location is also visible on your order confirmation email.

You will get the pickup confirmation email with all the details and pickup location.

After placing the order for pickup, please wait for the Email, Text, or call saying that your order is ready for pickup.

We will send you an email or text notification when your order is processed and ready to be picked up. If you have not received one of these communications, your order is not ready.


Once you receive the confirmation email notifying you that your order is ready to be picked up, make sure you bring the following items with you:


Valid, government-issued, photo ID

Your email or text alert with your order number

If you are coming for pickup from a far location, we suggest you to place the order ahead of time so that it will be ready when you arrive.

After placing the order, Please wait for the call or email scheduling your pickup time.

You can mention your favorable time that you are available at, in NOTES section while placing the order. You can reach the customer service by call or email us at contactus@bulkmart.ca.

We will send you an email or text notification when your order is processed and ready to be picked up. 

A customer solutions specialist might call you to schedule your pickup time. If you have not received one of these communications, your order is not ready.

You can mention your favorable time that you are available at, in NOTES while placing the order. You can reach the customer service by call or email us at contactus@bulkmart.ca

Our sales team will work with you to schedule you for that time. In busy hours it might be hard to give the time you want.

If you are coming for pickup from a far location, we suggest you to place the order ahead of time so that it will be ready when you arrive.

After placing the order, Please wait for the call or email scheduling your pickup time.


We at Bulk Mart totally understand that sometimes you need the things urgent, please call customer service before placing any urgent or same day pickup order. We will try our best to schedule you for the same day.

Usually the order placed by 12pm is ready the following day.

Yes, You are welcome to visit our New Mississauga location. 

We are open to public and businesses alike. You can do shopping instore and get benefit from instore offers and promotions, Or Buy online and pickup instore. 

We will make your order ready for curbside pickup. Follow the instructions given in the pickup confirmation email.

Yes, you have to reply the pickup confirmation email with the receiving person's name. 

Please make sure the receiving person has the receipt or confirmation email to pick up the order.

Our goal is 100% customer satisfaction. We take great care completing your order. 

If you have been scheduled for pickup option but you receive notification that your order has been delayed or canceled, we sincerely apologize. 

This could be due to unavailability of the item ordered. You will be notified about that ahead of time.

Bulk Mart does not offer product samples. We recommend purchasing the item in smaller pack sizes, when available, before committing to a larger order.

Sometimes our manufacturers will send out samples of select products to commercial customers. 

Please contact Customer Solutions to see if a sample request can be sent to the manufacturer for the item(s) you’re interested in.

Let us know! We want to be a one-stop-shop for all of your restaurant and business supply needs. 

We may be able to help you find what you’re looking for as we have more variety of items available at our warehouse locations that on the website. 

We are always willing to listen to your suggestions for product additions on our site. Many of the newest products being added to our site are a result of our customers’ suggestions. 

You can utilize the Contact us feature on our website or send an e-mail to contactus@bulkmart.ca and let a Customer Solutions Specialist know how we can help you get the items you need.

We welcome all feedback! Our goal is to achieve a 100% customer satisfaction. 

If you are dissatisfied for any reason or have any concerns, please call our Customer Solutions Specialists or contact us via e-mail at contactus@bulkmart.ca

Use our Give us feedback feature. We will try to help you in the best way possible.

Yes, you are more than welcome to do so. We want to be a one-stop-shop for all of your restaurant and business supply needs. 

We are always willing to listen to your suggestions for product additions on our site. Many of the newest products being added to our site are a result of our customers’ suggestions. 

You can utilize the Contact us feature on our website or send an e-mail to contactus@bulkmart.ca and let a Customer Solutions Specialist know how we can help you get the items you need.

Yes, you are welcome to do so. Specially if you want to place the order for food banks, non profit organizations, community events and donations. Check our special services that we provide for your bulk orders.

If you have a specific product list and you are not able to find some of the products on our website. Please send us the list on sales@bulkmart.ca

We have more variety and items available in our warehouses than on the website. Our sales team will surely help you with that.

Although our goal is to fulfill 100% of each order, from time to time some products may be unavailable due to market conditions beyond our control. 


If an item is not available when your order is being prepared, we will select a substitution according to the preferences you specified in your order. 

You will be notified of any substitutions when your order is ready for pick up or shipping. 

If you do not want substituted item you can refuse it by replying to the notification email or when you pick up your order. If you have indicated in your preferences that you do not want substitutions, we will not pick an alternative item.

Being the wholesale supplier we are able and willing to supply you the biggest quantity you need. 

But in certain situations if an item is short in the market for long time, to serve all the customers fairly there might be a limit on number of items that we can fulfill your order with.

Please contact our Customer Solutions Specialists so that they can assist you.

Our goal is to achieve a 100% customer satisfaction. 

If you are dissatisfied for any reason, like if there is a manufacturing fault, we will offer you an Exchange or Return of the product ONLY if the item is in its original, unused condition only for pickup or instore orders. 

There is No exchange or refund for consumables, frozen or cooler items.

While we're unable to exchange items that were shipped, we can set up a Return Authorization so you can return the items you no longer need and place an order for new items.

please call our Customer Solutions Specialists or contact us via e-mail at contactus@bulkmart.ca.

We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.

A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 15% of the item(s) cost.

Use our Request For Return feature to ask for a return.

While we're unable to exchange items that were shipped, we can set up a Return Authorization so you can return the items you no longer need and place an order for new items.

For the orders placed online and pickup instore, fill out the Item Return or Exchange form and submit, our customer solutions team will contact you.

For instore purchases, You can exchange the qualifying items in the original reselling condition by contacting the Customer Service team. They will surely make your day.

To create a return, you can use our Return Request feature.

There is No exchange or refund for consumables, frozen or cooler items.

While we're unable to exchange items that were shipped, we can set up a Return Authorization so you can return the items you no longer need and place an order for new items.

please call our Customer Solutions Specialists or contact us via e-mail at contactus@bulkmart.ca.

All regularly stocked items, with the exception of consumable products, can be returned within 6 days of receipt, so long as they are unused and in the original packaging. 

You have to notify us with in 1 Business day of your purchase or recieving your shipment about any return or exchange.


A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return.

 An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping.


If your original payment method was made by wire or check you will be offered store credit or a check refund.


Special Order items CANNOT be returned.

Due to the Current COVID - 19 situation we are not accepting any return or exchange of any item. Please process your order accordingly. Please call customer service if you have any further inquiries.

If your refund has been processed but you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at contactus@bulkmart.ca.

If you are shopping instore, Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

As the largest foodservice and business supply company, we are always looking to hire motivated, smart, and forward-thinking team members! Please email us at contactus@bulkmart.ca

We receive many requests for donations to benefit organizations throughout the country. 

While they are all worthwhile causes and we appreciate the request to support. There are local organizations and charities we support each year in the areas surrounding our corporate and warehouse locations. Regretfully, we are unable to grant requests from our customers.

Our Customer Solutions Specialists are available 24 hours a day, 7 days a week.

We can be reached by e-mail contactus@bulkmart.ca.

Use our Contact us feature if you have some specific questions.

Before contacting us, we recommend please search our Frequently Asked Questions to see if your question has already been answered! 

We can be reached 24/7 by e-mail contactus@bulkmart.ca, to answer any questions you have!

If you have any further questions, our Customer Solutions Specialists are available as per the Business schedule. The phone numbers are mentioned on the top right of our site.

We use third party providers to ship orders and to process credit card transactions. 

We only provide these companies the appropriate and necessary information. They do not store, share, or retain this information in any way.

At Bulk Mart, security and privacy are top priorities. Our site uses HTTPS and is encrypted in-transit to safeguard your personal information. 

The site and our datacenter maintain Payment Card Industry (PCI) compliance and we do not store your credit card information. 

Bulk Mart is also scanned regularly to ensure the safety of our customer data.

Company Guidelines

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from bulkmart.ca (the “Site”).


PERSONAL INFORMATION WE COLLECT 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.


We collect Device Information using the following technologies: 

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit and debit card numbers) , email address, and phone number. We refer to this information as “Order Information”.


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


HOW DO WE USE YOUR PERSONAL INFORMATION? 

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 

- Communicate with you; 

- Screen our orders for potential risk or fraud; and 

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.


We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION 

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


BEHAVIOURAL ADVERTISING 

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.


You can opt out of targeted advertising by using the links below: 

- Facebook: https://www.facebook.com/settings/?tab=ads 

- Google: https://www.google.com/settings/ads/anonymous 

- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads


Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.


DO NOT TRACK 

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.


YOUR RIGHTS 

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.


Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


DATA RETENTION 

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at contactus@bulkmart.ca or by mail using the details provided below:


Bulk Mart 

[Re: Privacy Compliance Officer] 

Bulk Mart, 6198 Netherhart Road, Unit # 2, Mississauga ON L5T 2G7.

Our customer Satisfaction Guarantee will give you confidence in your grocery order. If you are not completely satisfied with any product please contact us at contactus@bulkmart.ca within 1 business day of receiving your order for missing, damaged or unsatisfactory product for a Refund or Exchange.


All regularly stocked items, with the exception of consumable products, can be returned within 6 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping.


If your original payment method was made by wire or check you will be offered store credit or a check refund.


Return requests for Special Order products must be issued by our Customer Solutions Specialists. Not all Special Order items can be returned.

Due to the Current COVID - 19 situation we are not accepting any return or exchange of any item. Please process your order accordingly. Please call customer service if you have any further inquiries.

Returns: 

Our policy lasts 6 days. If 6 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Several types of goods are exempt from being returned. Perishable goods such as Fresh and Frozen Products, Dairy Products, Meat Products, flowers.


To complete your return, we require a receipt or proof of purchase.


Refund: 

There will be 15% Restocking Fee Charged for Return items Price before Tax. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds:


If you haven’t received a refund yet, first check your bank account again. 

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bulkmart.ca.


Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contactus@bulkmart.ca

OVERVIEW

This website is operated by Bulk Mart. Throughout the site, the terms “we”, “us” and “our” refer to Bulk Mart. Bulk Mart offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 
You must not transmit any worms or viruses or any code of a destructive nature. 
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

While we work to ensure that product information is correct, on occasion manufacturers may alter their ingredient lists. Actual product packaging and materials may contain more and/or different information than that shown on our Web site.

We recommend that you do not solely rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. For additional information about a product, please contact the manufacturer. Content on this site is for reference purposes only. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. BulkMart.ca assumes no liability for inaccuracies or misstatements about products.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. 
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. 
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. 
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. 
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 
In no case shall Bulk Mart, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Bulk Mart and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. 
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at contactus@bulkmart.ca

Due to the Current COVID - 19 situation we are not accepting any return or exchange of any item. Please process your order accordingly. Contact Customer Service for more details or if you have any other questions.


Thanks.


Stay Safe!

Best By Date Policy

Our shelf stable food and beverage products are designed for commercial use, and would typically be shipped 1-3 months before the best by date. The exact remaining suggested shelf life will vary by item due to the nature of each product, and may be shorter with items that require refrigeration.


Generic / Unbranded Items

On our site, some of our lowest priced items are listed as MC, ML, WFN, SmartChoice, MD, DN, generic. In other words, we do not have a specific vendor name associated with the product. The product is sourced from a variety of vendors according to price and availability so we may both quickly and fairly accommodate your needs. We do our best in updating our site with any changes in the products and there may be instances where there is a slight variance in the look and feel of the product due to a change in vendors. However, the intended application of the product will remain the same. If you find that this is not the case, please contact our Customer Solutions team immediately and we will look into the issue for you!


Image Color Policy

Our Images Department makes every effort to portray the color of an item as accurately as possible on our site. However, depending on your monitor settings, the color of an item may appear different than in person. Unfortunately we cannot guarantee the accuracy of the color displayed on your monitor.


Certain types of products, such as textiles and fabrics, are subject to dye lot variations inherent to their manufacturing process. If you are trying to match an existing product in your possession, please contact us and we will accommodate your request to the best of our ability.


Image Policy

We try to provide the most accurate images of our products as possible. However, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.


Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us.


Price Matching

At Bulk Mart we try very hard to always have the lowest prices. If you find a lower price from one of our competitors, including delivery, please bring it to our attention with our ask us form. We will do our best to beat the advertised price.


Sales and Coupon Code Policy

Because we are a bulk distributor for food service supplies, we make sure to advertise our lowest prices on our website, including discounts we receive from our vendors that are passed onto our customers. On occasion we will provide sales and coupon codes to receive further discounts off the original price of the item. To ensure the discount is received for sales, items should be purchased as soon as possible. Coupon codes for items on our site will have an expiration date associated with them. Coupons and discounts will only be honored on orders that are placed while the coupon/discount is valid. Discounts do not apply to already discounted products and cannot be used in conjunction with other offers.


Pricing that is advertised on sources outside of our website may reflect incorrect prices compared to what we currently offer. The prices on our website are regularly updated to ensure accurate, real-time pricing; however, search engines and coupon code websites may not always provide the most up-to-date prices. Please visit our website to view the current pricing of our items. Prices and coupon codes that are not valid will not be honored at checkout.


Samples

Bulk Mart does not offer product samples. We recommend purchasing the item in smaller pack sizes, when available, before committing to a larger order. Sometimes our manufacturers will send out samples of select products to commercial customers. Please contact Customer Solutions to see if a sample request can be sent to the manufacturer for the item(s) you’re interested in.

Damaged/Missing/Lost Items - Common Carrier

If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

  • Contact us within 1 business day
  • Keep the damaged packing materials for inspection
  • Take pictures of the damaged items and packaging

Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.


There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Dock checks with the carrier take approximately 3-5 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.


Damaged/Missing/Lost items - Ground

Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 1 business day of receipt so we can find a solution for you. We may request pictures of the damage to help with this process.


There are rare occasions where our carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Traces with ground carriers take approximately 1-3 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.


Due to the strict time-frame we have to deliver refrigerated and frozen food items to you in acceptable condition, if an item is damaged or missing, please contact us within 1 business day of your shipment’s original ETA so we can find a solution for you. We may request pictures of the damage and for you to take a picture of the temperature of the item to help with the process.


You are responsible for checking the internal temperatures of refrigerated and frozen products immediately upon delivery to ensure they are received at food-safe temperatures according to the Canadian Food Inspection Agency (CFIA) guidelines. 

Please contact us within 1 business day of your shipment’s original ETA if you have any concerns about the temperature or conditions of your shipment. Once the shipment is received you are responsible for storing or handling the items properly to maintain food safety.

Delivery Time

Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days. 

If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Canada Day, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.

Liftgate

For bulk and heavy  orders, if you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and you can ask about this option from our Customer Solutions Specialists and save on shipping.

Packaging

Packaging that is used during shipment is designed to keep the contents of your order safe from damage or mishandling of products. On occasion a shipment will be received with damage to the packaging. 

Because the packaging is designed to protect the products that we ship, compensation will not be offered for packaging damage. If the actual items in your shipment are damaged, please contact us right away so we can arrange for compensation or replacement.

Occasionally we will ship items in recycled boxes which may contain descriptions unrelated to the products inside in an effort to be more eco-friendly. This practice also allows us to cut costs on packaging which then is reflected into lower prices on our items. Be sure to inspect the actual items inside of the packaging before refusing a shipment due to incorrect information on the boxes.


Split Shipments

While we do try to consolidate shipments as much as possible, we cannot guarantee every item will ship together due to where items are sourced from. If multiple shipments of your order are required, the full amount of the shipping costs will be charged in the first shipment. If you want part of your order sent expedited and the other part sent using standard Ground, please place two separate orders.


Warehouse Pickups and Customer Shipping Accounts

All orders placed through Bulk Mart will be shipped to their destination via a local delivery service or commercial carrier. Customers can pick-up orders from our warehouse. Visit our Mississauga location. Due to the high volume of orders we process daily, we are unable to use our customers' shipping account numbers.

Accepted Credit Cards (Preferred Method)

All orders must be placed online through our checkout process. We accept all major credit cards including Master Card, Visa, American Express, and Discover. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order.

We accept check, wire transfers, bank transfer, E-transfer for orders with an order total of $1000 or greater. The order will be placed on hold until payment has been received.


Once payment is cleared, the order will be released to process for shipment. Personal checks are processed on Mondays and Thursdays and will be held for 5 business days from when they are processed while they clear. A holding period is not required if a certified check is provided but will still be processed Mondays and Thursdays only. All other alternative payment orders will be released as soon as the payment is received, with a minimum of 1 business day delay to receive payment.

Apple Pay

We offer payment via Apple Pay when our site is accessed from a compatible device (iPhones -6.0 + with iOS 10+ and Macs).

Currency

All pricing is listed in CAD Dollars (CAD) on the website.

We accept all major Credit Card payments Visa, MasterCard, Amex, Google pay and Apple pay. 

E-Transfer, wire transfer, bank transfers are also acceptable for large sums. For Bulk & Large orders with total of over $1000, Bank Transfer is the payment option. Please call customer service for further inquiries. Check option is available for qualifying instore customers.

Availability

In-stock items generally ship in 1-2 business days. If we do not have enough stock on hand to fulfill your order, we will send you an email notification within 24 business hours. If you have a time constraint on your order, please respond to that email so that our team can work on a solution for you.


Canceling/Modifying an Order

Once your order is placed, we cannot guarantee that it can be modified or canceled. If you wish to modify your order, please contact us as soon as possible. Additionally, we reserve the right to cancel any order.

Online Security

To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email.


Order Communication

For orders placed online our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.

Price Changes and Updates

Pricing on our website is listed at the wholesale level and updated in real time. Product pages will list impending manufacturers' price increases, where applicable.

All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, We will resolve the discrepancy. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund.


Receipt of Incorrect Product

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.

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